Support
Help & contact
Email us
- Questions before you start: hello@brioloom.com
- Help with your account, posts or billing: support@brioloom.com. Write from the email on your Brioloom account so we can find your workspace quickly.
- Privacy and your data: privacy@brioloom.com
- Security issues: support@brioloom.com with "Security" in the subject.
Billing and your plan
- Cancel anytime: in the Brioloom dashboard go to Settings → Billing → Manage billing → Cancel plan, or email us. Your plan stops renewing and you keep access until the end of the period you paid for.
- Free trial: you aren't charged during the 7 days. Cancel before the trial ends and you won't be charged at all.
- Switch between monthly and yearly, update your card, or download invoices: Settings → Billing → Manage billing.
- Charges you don't recognise: card statements show "BRIOLOOM". Write to us before disputing a charge with your bank; we usually sort it out the same day.
- Refunds: plans aren't refunded for partly used periods, but if something went wrong on our side, tell us and we'll make it right. See the Terms.
Posts and connected accounts
- A post didn't publish: open the post in the app or on the dashboard for a message, and that the social account is still connected (Settings → Connections). Platforms sometimes ask you to reconnect.
- Take a break: in the app, Settings → Pause or skip days; on the dashboard, Settings → Posting, then switch Brioloom to paused. You can set a date to resume automatically.
- Stop posting to one account: on the dashboard, Settings → Connections → Manage → Pause posting. It stays connected, and you can resume any time.
- Remove a published post: delete it on the platform itself; Brioloom can't unpublish from your account.
Your account and data
- Export your data: in the app, Settings → Account → Export my data; on the dashboard, Settings → Data & privacy → Export my data.
- Delete your account: see how to delete your account.
- Report illegal content or abuse: see our Acceptable Use Policy.